Aquaphor Healing Ointment Lip Balm Keychain Carrier with Easy Swivel Clip - Chunky

Frequently Asked Questions

Is the lip balm included?

The product includes the cap with the attached keychain, but the lip balm is not included. This helps keep our costs lower so you can enjoy the flexibility of pairing it with your favorite balm.

How can I tell if this cap will fit my lip balm?

Our caps are custom-made to fit specific brands listed in the product description. If you’re unsure, feel free to message us before ordering—we’re happy to help!

Will this cap fit any brand of lip balm?

Our caps are designed for specific brands to ensure a perfect fit. Check the product description to see if your brand's size is available. If you’re unsure, feel free to ask—we’re happy to help!

What should I do if my order hasn’t arrived?

If USPS shows your order as delivered but you can’t find it, check with neighbors and your local post office first, as packages may be held or delayed. If it’s still missing, Etsy’s Purchase Protection program may apply. Reach out, and we’ll guide you through the next steps.

What if my package is damaged when it arrives?

If your item arrives damaged, please message us within 7 days of delivery with photos of the damage and the packaging. This ensures we can quickly send a replacement or find the best solution for you.

Can I exchange my cap for a different size or color?

Our caps are custom-made for a perfect fit, so we don’t offer exchanges for different sizes or colors. Feel free to message us before ordering—we’re happy to help you pick the best option.

Are there discounts for bulk orders?

Yes, we offer discounts if you’re ordering 20 caps or more. Send us a message to discuss the details.

What is your return and refund policy?

If a return is approved, the buyer is responsible for the return shipping cost. Once the item is returned in its original condition, a refund will be issued. If you need help with a return, just send me a message and I will guide you through it.